FAQs

Question: What is GOMED?

Answer: GOMED Is an online marketplace for safe health products and services in African communities.

Question: How can I order my medications?

Answer: Visit https://gomed.ng - add your products of interest to cart, proceed to checkout and pay for your item. Upon confirmation of payment, your order will be delivered to you.

Question: Why should I buy my medicines online?

Answer: Shopping online from https://gomed.ng gives you convenient access to quality medications at a competitive price while maintaining your privacy.

Question: What information should I input when ordering?

Answer: GOMED ordering system is simplified and easy to use- follow the steps to input your name, address, phone number and other necessary details. 

Question: Can I cancel my order?

Answer: Kindly use the chat box or contact customer service +234 90 355 29332 for faster response. Refunds are processed within 5 working days.

Question: Do you have the product in stock?

Answer: All the products visible on our webshop- https://gomed.ng are readily available.

Question: Can I track my order?

Answer: Yes, a tracking link will be sent to you, once your order is on transit.

Question: How can I contact  your customer service team?

Answer: If you have questions regarding our online store (ordering, account or technical questions), kindly send us a message via the chat box or email service(at)gomed.ng.

Question: What is your return policy?

Answer: Kindly find below some valid reasons for returns:

All medications for return must be unopened and intact.  If you have a question about a received package, reach out to our customer service team on service(at)gomed.ng or via whatsapp (+234 90 355 29332) clearly stating your reason for return. 

Shipping costs will not be credited unless the shipping error was the fault of https://gomed.ng. 

Question: Is there a minimum order limit?

Answer: No order limit.

Question: How can I track my order?

Answer: Yes, you can track your order

Question: What if my order is delayed beyond the shipping timeline?

Answer: Get in touch with us, we’ll be able to help.

Question: Why does my medication look a bit different from what I saw on your website?

Answer: From time to time manufacturers change their packaging. We will always endeavor to have the new packaging on our webshop. Be assured that your medication is safe and genuine.

Question: Can I gift my parents their medications? 

Answer: Absolutely, you can gift your parents, family or friends their medications. Kindly fill in the recipient's address, and their medications will be delivered to them. 

Question: How do I send multiple orders to different addresses?

Answer: You’ll need to place one order per delivery. 

Question: How can I verify that my medications are Genuine?

Answer: You can easily verify the authenticity of medications by using the mobile authentication service (MAS), kindly follow these steps; 

Scratch the panel on the product which reveals a unique, one-time use PIN. The PIN is sent toll-free to a short code using your mobile phone, you’ll get an instant response in form of a text message (SMS) stating that the product is either genuine or suspected fake.

Question: Do you deliver medications outside Nigeria?

Answer: We only deliver Nationwide (within Nigeria) at the moment.

Question: Can I order and get my medications during the weekend?

Answer: Yes you can.

Question: What payment methods can I use?

Answer: Card payments, USSD code or Bank transfer

Question: What should I do if the payment is not accepted?

Answer: Try again in a little while. If the payment is still not accepted, verify your account balance. If everything is as it should be, but you still can't make the payment, please contact your bank to notify them about the problem. 

Question: What are the terms and conditions?

Answer: Kindly click here to view our terms and conditions

Question: Can I order products in bulk or wholesale?

Answer: For bulk or wholesale orders, kindly click here to fill a form, send an email to service(at)gomed.ng or chat with us via the chatbox. We’ll be glad to assist you.

Question: How do you create an account?

Answer: Go to https://gomed.ng and click “create a new account”, then fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.

  

Question: How can I retrieve my password?

Answer: You can retrieve your password by clicking “forgot password?”. Instructions on password retrieval will be sent to your email.

Question: Is your webshop secured?

Answer: Our web store is secured with SSL certificates. This means the information you input is encrypted and it will not be available for third parties.

Question: Shipping timeline?

Answer: Items are usually shipped within  2 to 4 hours.

Question: How long have you been in business?

Answer: We are a pioneer online marketplace for safe health products and services in African communities. FINNBLUE Technologies Nigeria Ltd was founded in August 2021, and is a subsidiary of FINNBLUE Technologies Ltd Finland, founded in 2017.

Question: Do you have a physical office address?

Answer: Yes, our office is located at 82 Murtala Muhammed Way, Ebute Metta, Lagos State, 101245