GOMED is happy to create a webshop to facilitate accessibility to pharmaceutical items from wide array of registered and licensed pharmacies and stores in Nigeria. Products ordered on GOMED are owned by our Vendors who are dedicated and committed to Users’ or Patients’ wellbeing. If you have cause to cancel, return or exchange an order, GOMED Cancellation, Return and Exchange Policy contained herein are applicable.
Users or Patients may cancel an order anytime before dispatch; provided that cancellation request is made within 30 minutes after the order was placed.
(In line with Section 120, FCCPA 2018, a cancellation fee of 1% of the total order sum shall apply to all cancellation at the instance of a User or Patient.)
(GOMED reserves the right to cancel an order, and duly notify the User or Patient, without an obligation to state the reason(s) for such cancellation.)
Users or Patients are expected to initiate all cancellation requests via their User’s Account or Guest’s Dashboard, using the Cancel button, followed by direct engagement via our Chatbox or a phone call on our Customer’s care line (+2347038849072).
Orders already delivered or in transit may only be returnable subject to other provisions of this policy.
Users or Patients may exercise their right of return to the full extent of Section 122 FCCPA 2018, and under the circumstance herein provided.
Prescription and thermolabile products are not returnable except in established cases of mismatch between the prescription and actual product delivered.
Non-prescription and over the counter products are eligible for return, provided a return request is initiated within 2 hours of delivery to the User or Patient.
Returned products must pass a validation test conducted within 24 hours of the return, to ensure that the product anti-counterfeit seal is unbroken, and the item has not been damaged by mishandling, or otherwise destroyed.
Users or Patients are expected to initiate all return requests via their User’s Account or Guest’s Dashboard, using the Return & Exchange, or Return & Refund buttons, as appropriate, followed by direct engagement via our Chatbox or a phone call on our Customer’s care line (+2347038849072).
Returns at no fault of GOMED’s vendors or logistics partners shall attract a 5% charge on the total value of the items returned, in addition to pickup, and delivery cost in cases of an exchange.
Where the cause of a Return is no fault of the User or Patient, the Vendors shall bear the pickup, and delivery cost in cases of an exchange.
Exchanges or Refunds
Exchange requests shall be treated within a reasonable time after receipt of a returned product or validation of a return, where applicable; provided that no additional payment remains outstanding on the part of the User or Patient, and time shall only begin to run after receipt of such additional payment, if any.
Every refund will be processed upon receipt of the returned products or after completion of a validation of a return, where applicable.
Kindly note that a refund may take an average of 5-7 working days to be reflected on your account, depending on your mode or medium of payment.
Should you have any challenge, question or require an assistance with your cancellation, return, exchange or refund, please engage the GOMED Customer Care team via the Chatbox on the webshop, speak with us on our Customer’s care line (+2347038849072) or send us an email to [email protected]
GOMED reserves the right to review and update this policy at any time, and Users or Patients are deemed to have read and accepted GOMED’s return policy as is, at the time of placing an order.